At Wave, advising is at the center of what we do and who we are. Beginning in the late ’90s, our advising first principle has enabled us to offer a tailored solution for each client’s individual needs contrary to a one-size-fits-all offering. We work closely with our clients throughout Cleveland, devoting assets and time so that we have a full understanding of their challenges and goals and can create a personalized approach to strategic digital transformation.

Back Office Modernization

The Back Office is the core of your organization. If your processes have a lot of hold-ups, the resulting loss of productivity will spread throughout your entire business. For example, let’s say a organization brings on a new client in minutes but requires a long time to train a new employee or supplier. That’s an issue because both your employees' abilities and your vendor’s products play a important role in providing exceptional service to the customer. Therefore, if those components are not operating smoothly, your customer is ultimately the one who pays the price. Your Front Office can only be as capable as your Back Office, and both must be incorporated in a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our expertise includes a thorough understanding of your business standards as well as the technology that efficiently delivers intelligent information. We ask the right questions and can determine the right information to bring clarity to questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Outlining a plan is the most important element of a migration. Every migration requires a certain amount of strategic digital transformation of the data moving from the source repository to the destination. Considerations need to include mapping metadata, folder structure, search capabilities, and many other aspects that will enable users to find appropriate data. It is imperative that you spend the time to document the problems you have and what is needed to move ahead.

 
 
 

Intelligent Information Management

It is widely known that the modern organization relies on multiple sources to compile information whether it’s a HCM, ERP, ECM, or CRM. Regardless of which program you’re using, it holds vital business information and content that is crucial to the success of your company. Both organizations and their customers need data from multiple places to complete tasks, and this adds additional complexity if that information is not easily available. The legacy route was to aggregate input into a central archive but this approach is not viable forever as one tool can’t maintain everything, particularly in some mid-range to large companies.